CONSULTING

I help build human-centric organizations where people thrive.

In today's volatile and complex business environment, the need to transform is not an option -- it's the only option.

People are the key to any successful change. I work with clients that are serious about building sustainable change for the people, the organization, and the world.

Learn more about my expertise and the opportunity to work together for the betterment of all.

Team Table

CHANGE MANAGEMENT

Are there any changes happening in your company?

Is accountability an issues despite a supportive and trusting work environment?

Do you need to evolve the leadership culture as your grow?

Are the new virtual working formats challenging your teams?

Step #1 - Understand everyone's role

Step #2 - Discuss what's needed now

We meet to discover and clarify the situation and the problem you are looking to solve. We involve the stakeholders critical to a successful outcome. We ask a lot of questions, listening and applying our expertise.

Step #3 - A plan to bring sustainable change

After capturing the essential elements of where you are, I work with you to plot the journey to bring about the sustainable change that is necessary to meet your objectives.

These are not cookie cutter programs. The program is tailored to meet your organization's unique needs.

Step #4 - Together we create the future

With an acceptance to a finalized proposal, we begin.

AREAS OF EXPERTISE

Leadership Development
Form & Develop Teams
Strategic Planning & Implementation
Organizational Restructuring
Support Decision-Making Processes

Facilitate Change & Collaboration
Improve Communications
Engage Employees & Increase Motivation
Develop & Support Succession Plans
Additional Challenges & Obstacles

LET'S BEGIN A CONVERSATION

PROJECT SUCCESSES

Example #1

CLIENT ISSUE:

Leaders of business unit concerned with lack of accountability as it pertains to customer focus. Culture of order taking. Lack of ownership and connection with defined business objectives. After in-depth analysis including key leaders and team, objectives were identified, confirmed and six-month coaching engagement implemented.

TRANSFORMATION OUTCOME:

Results of coaching program:

Alignment with vision and mission
Improved communications and tools embedded for managing conflict and making progress
Embraced growth mindset; building confidence and learning from mistakes
Service level agreements implemented and integrated by all stakeholders
Clarity of roles and responsibilities resulted in improved ownership and accountability
Evolving team culture for embracing change, managing ambiguity
Evolving system inspired leadership
Increased morale, positivity and retention

Example #2

CLIENT ISSUE:

Establishing a new department, Customer Contact Centre, to centralize customer contact across multiple brands and functions. Managing resistance to change within the organization, whilst building a strong process-driven, customer-centric team. Strong leadership commitment and clarity of desired results. At year three of an ongoing journey of continuous change and evolution, recognized as “Best Contact Centre”.

TRANSFORMATION OUTCOME

Using an agile approach highlighted achievements included:

Stakeholder-focused project plan with clear priorities and deliverables
Regular strategic alignment of team members
Strategic communication plan with cascading next steps across verticals
Continuous development of process and data management automation
Team coaching interventions to align with vision and mission; address team status; increase engagement, positivity and productivity
Progressive centralization of all customer contact and data management leading to continuous improvement of key customer satisfaction metrics
Improved and evolving buy-in with more cross-functional practices and less silo mentality